Shipping policy

Worldwide Shipping and Delivery Times

All LXStreets.com vendors can deliver worldwide. Our freight partners are UPS, DHL, FedEx, and the Postal service. The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5-10 business days, however, delivery times may increase depending on the delivery destination, and delivery times could also change during the covid19 crisis. 

Package Insurance and Additional Coverage Options

Lost or damaged packages are insured for a maximum amount of 30€ unless agreed upon differently by the buyer and added as a note when making a purchase. Extra insurance can be purchased, by contacting our team at lxstreetbrand@gmail.com

Order Processing, Delivery, and Non-Delivery Procedures

Products are dispatched from LXStreets.com partners within 1-3 business days after the order has been payment has been confirmed and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where LXStreets.com has a report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to lxstreetbrand@gmail.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, LXStreets.com will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfilment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refund.

Buyer Responsibility for Returns Due to Incorrect Shipping Information

Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.

Customs Operations and Buyer Responsibility for Charges

Customs operations are handled by LXStreets.com together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by LXStreets.com to have the package cleared if necessary. 

Delivery and Import Duties

Delivery duties and taxes are excluded in the item price. The buyer should check the product origin and refer to the shipping country duties and taxes rates.